With substantial growth came an increased need for a tool that would help with logistics. A manual system for requesting bins, printing shipping labels and viewing impact statements would no longer suffice. They needed a tool that would create a good customer experience while streamlining logistics.
Their previous model required reliance on direct contact. A staffer had to address every request, even for a routine shipping label. This was easy to do when Clean the World was small, but as they grew it became progressively unmanageable.
Clean the World needed a better way to facilitate shipments and demonstrate impact to their growing network of partners.
Programming Around Bottlenecks
After identifying the main bottlenecks in Clean the World’s process, Concepta went to work on an ambitious solution. They designed a digital platform that provides hospitality partnersreal-time, round-the-clock, direct access to Clean the World’s services.
Requesting new bins is now an automated process that generates shipping labels and orders new bins on demand.The need for frequent direct contact has been eliminated. Hotel staff can simply sign in, print labels, and schedule the exact bins they need.
Most exciting is the mobile-responsive Impact Portal. Partners can pull up live, site-specific metrics illustrating exactly how much they’ve accomplished. The feature was one of Clean the World’s priorities, says Sandy Beauchamp, VP of Marketing.
“A big part of our service is the impact statements. Hotels want to know their impact: how much waste they’ve diverted, and how many bars of soap have been distributed because of their hard work. We want to showroom attendants the results of their efforts, so we can make a huge difference in the lives of the people we serve. Soap really does save lives!”