Updating businesses processes to cope with growing business is something most companies struggle with, and Kingdom Strollers was no different. As demand grew they ran into challenges operating at scale.
They took orders by phone, requiring additional calls every time a customer needed to make a change to their reservation. Inventory management was complicated since had to be updated manually after every call and equipment delivery. That made it hard for staff to know what was available, let alone prospective customers.
Delivery presented more challenges. Drivers planned their own routes and had to update orders manually as they returned to base. There was no easy way to change delivery times. Plus, customers couldn’t track their delivery status in real time.
On top of everything, Kingdom Strollers was spending too much time compiling and processing reports. Wilhite’s business was beginning to boom, and he needed a fast, accurate reporting mechanism to support that growth.