Service Finance New Mobile App

Concepta partnered with Service Finance to build a field app that puts more power in the hands of their contractors.

Client
Service Finance
Service
Mobile App Development
Industry
Financial Services

Project Overview

Field Problems

Taking Customer Service on The Road

During the loan process contractors generally have to visit their clients’ homes to gather information.

The contractor has to assess the project’s scope, estimate the cost, get the customer on board, then gain Service Finance’s approval.

That means either a trip back to the office or a lengthy phone conversation. It’s a highly inefficient process.

More importantly, when clients fall out at every stage of the sales process these extra steps create a barrier to sales.

Human error also results in a high number of mistakes.

Agents rush to get the information entered at the office and transpose digits, or an overwhelmed client misses typos in their paperwork. Small mistakes can cause an application to be erroneously denied.

Approvals on The Road

Concepta partnered with Service Finance to build a field app that puts more power in the hands of their contractors.

Contractors can populate the application form by scanning a driver’s license or State ID.

Once sent, they can gain approval from the app in as little as 5 minutes. There’s even a way for clients to set up autopay through the app.

The backend offers Service Finance a healthy suite of business intelligence features.

They can track thousands of their affiliated contractors and authorized dealers and segment them by performance metrics: high performers, best or worst regions, and types of work done in certain areas.

When they need more direct contact, Service Finance can send push notifications to their partners with business reminders, storm alerts, and promotional interest rates.

Measurable Gains

Now, Service Finance has access to their full company data and metrics through an easy-to-read dashboard.

Their affiliated contractors are more productive with fewer mid-day trips to the office. 27% of new applications come through the field app (as opposed to online or traditional phone applications).

Most tellingly, mobile applications close the loan 90% of the time as opposed to 57% with other methods.

Numbers like this prove that having the right tool in the right place cuts out the human error and inefficiency that was derailing sales under the old system.

Is there an artificial barrier keeping your company from reaching its full potential?

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Field Problems

What’s a Rich Text element?

The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

Static and dynamic content editing

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

How to customize formatting for each rich text

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.

What’s a Rich Text element?

The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

Static and dynamic content editing

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

How to customize formatting for each rich text

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.

Don't Take Our Word For It

Concepta's client, Grapestars mobile app screenshot. Belvedere vodka by janelle monae and david beckham haig club whiskey

“Professionalism. Their ability to efficiently problem-solve and get to the core of the problem stood out.”

Stephan Fortier
Co-founder
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"Their quality of service and care for providing an excellent product really made them stand out."

Megan Rojas
Project Manager
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“Concepta has displayed substantial expertise, capabilities, people, processes, and technology needed to support our efforts in developing a customized MRP program.”

Vladislav Rozhkovskiy  
Former Product Manager